Terms and Conditions

The programme

1.1 These Terms and Conditions apply to The Couples Reset Programme, also referred to as “Couples Reset” or “the programme”, provided by Edison Astudillo (“the provider”). Couples Reset is a focused programme for couples whose relationship feels close to breakdown. Sessions take place live online, with both partners taking part together. The programme is intended for couples where both partners (“the clients”) are still willing to engage in the process together and attempt relationship repair.

1.2 The programme is delivered entirely online. The provider may deliver sessions and related administration remotely, including from outside the UK. The programme is not a crisis, emergency, diagnostic, or medical service.

1.3 For a fuller description of how the programme works, clients are advised to visit the provider’s website at www.couplesreset.co.uk

1.4 The enquiry and pre-booking process begins with the online Initial Enquiry and Suitability Form at the Initial Enquiry and Suitability Form

1.5 The programme usually runs over approximately 4 weeks, although exact timing depends on availability and the scheduling of the follow-up sessions.

1.6 The programme does not include between-session therapeutic support by phone, text, or email.

What is included

The programme includes:

• 2.1 pre-session preparation materials and practical guidance;
• 2.2 one 2-hour live online Intensive Session;
• 2.3 two 60-minute live online follow-up sessions; and

2.4 between-session materials and tasks intended to support the work between sessions.

2.5 The programme does not include ongoing message support, crisis support, reports for court or legal proceedings, or open-ended access between sessions.

Pre-booking process

3.1 The pre-booking process is intended to establish whether the programme is appropriate to offer to the clients.

3.2 To begin the process, the clients should complete the online Initial Enquiry and Suitability Form at the Initial Enquiry and Suitability Form

3.3 The Initial Enquiry and Suitability Form is completed online by each partner separately. It is a safety and suitability screen for online couples work. It is not therapy, not a diagnosis, and not an emergency service.

3.4 If, after reviewing both Initial Enquiry and Suitability Forms, the provider considers the programme suitable, the provider will send the clients a confirmation email with the outcome and, where appropriate, payment instructions.

3.5 These Terms and Conditions will be made available before or alongside the online Initial Enquiry and Suitability Form. By submitting the Initial Enquiry and Suitability Form, each client confirms that they have had the opportunity to read them and acknowledges that they apply if the programme is later booked and paid for.

Suitability and the right to pause or stop

4.1 The provider may pause or end the programme if the service is not suitable or cannot be delivered safely and effectively.

This may include, for example:

• 4.2 a reasonable belief that a partner is being coerced, threatened, intimidated, or is unable to speak freely;
• 4.3 current significant risk of harm, unmanaged suicidality, acute crisis, or a need for emergency support;
• 4.4 a level of conflict, abuse, fear, safeguarding concern, or instability that makes this format inappropriate;
• 4.5 a need better suited to individual, specialist, medical, or crisis services;
• 4.6 inability to attend all sessions or participate safely; or

4.7 a reasonable belief that either partner has breached privacy or confidentiality, including by recording, capturing, sharing, or attempting to record or capture a session without prior written permission;

4.8 a reasonable belief that one partner is continuing an affair or ongoing romantic, sexual, or emotionally intimate relationship with another person in a way that is likely to undermine the couple’s ability to engage meaningfully in relationship repair;

4.9 If urgent risk arises, do not wait for your session. If you are in the UK, contact 999 in an emergency, NHS 111, your GP, Samaritans on 116 123, or another appropriate crisis or emergency service. If you are outside the UK, contact your local emergency number, local crisis service, or nearest emergency medical service.

Contract formation and early start

A binding contract for the programme is formed only when all of the following have happened:

• 5.1 both partners have had access to these Terms and Conditions before completing the Initial enquiry and Suitability Form;
• 5.2 both partners have completed the Initial Enquiry and Suitability Form;
• 5.3 the provider has decided that the programme is suitable to offer; and

5.4 payment has been received in cleared funds.

5.5 by making payment for the programme, the clients expressly request and agree that the programme will begin immediately and before the end of any applicable 14-day statutory cancellation period.

5.6 For these purposes, the programme begins as soon as payment is received in cleared funds. This includes administrative onboarding, scheduling work, and the sending of preparation materials and intake documentation.

Fees, payment, and booking

6.1 The programme fee is £595.

6.2 Payment must be made in full by bank transfer, using the payment instructions provided in the confirmation email sent after suitability has been approved.

6.3 Once payment has been received in cleared funds, the provider will telephone the clients to arrange the first 2-hour live online intensive session. Once the session has been arranged, the provider will send the relevant preparation materials and intake documentation.

6.4 The follow-up sessions are not arranged in advance. The first follow-up session is arranged after the intensive session, and the second follow-up session is arranged after the first follow-up session.

Availability

7.1 Normal working days and booking windows are Friday, Saturday, and Sunday between 9:00 am and 9:00 pm, subject to availability.

7.2 Unless expressly agreed otherwise, all appointment times are stated in UK time.

7.3 Bookings should normally be made no less than 7 days in advance.

7.4 Payment does not guarantee a particular slot until the provider has confirmed the agreed date and time.

Scheduling and attendance

8.1 Clients are expected to attend together from the same private location.

8.2 The provider will usually aim to arrange the 2-hour intensive session approximately 7 days after payment has been received in cleared funds, although exact timing depends on availability.

8.3 The provider will usually aim to arrange the first follow-up session approximately 2 weeks after the intensive session, and the second follow-up session approximately 1 week after the first follow-up session, although exact timing depends on availability and what is appropriate for the work.

8.4 Outstanding components of the programme must be completed within a maximum of 3 months from payment. After that point, any outstanding components will no longer be available.

Refunds

9.1 By paying for the programme, the clients expressly request the programme to start immediately and before the expiry of any applicable 14-day statutory cancellation period.

9.2 If the clients cancel within 14 days of payment being received in cleared funds, any refund due will be reduced to reflect the value of the services already supplied up to the point of cancellation. This may include post-payment administration, onboarding, preparation materials, intake documentation, and any live sessions already delivered.

9.3 After 14 days from payment being received in cleared funds, no refund will apply.

9.4 Refunds, where due, are normally returned by bank transfer to the payer’s account.

Cancellation and rescheduling

10.1 For any scheduled live session, 48 hours’ notice or more normally allows one reschedule of that session, subject to availability.

10.2 With less than 48 hours’ notice, or if either client does not attend, the scheduled session may be treated as delivered and no longer available for reuse or rescheduling.

Preparation, participation, and online requirements

11.1 Both partners are expected to attend from the same private location, where they can speak freely without interruptions or distractions and be seen and heard clearly throughout the session.

11.2 Both clients are responsible for having suitable internet access, a working laptop with camera and speakers, and sufficient privacy for the duration of the online live sessions.

11.3 Each client must complete and submit their own Intake Form before the intensive session.

11.4 Sessions must not be audio-recorded, video-recorded, screen-recorded, photographed, or electronically captured by either client without the provider’s prior written permission.

11.5 If the provider reasonably believes that privacy, safety, unauthorised recording or capture, or the basic conditions for effective online work are not met, the provider may pause, shorten, end the session, or discontinue the programme.

Boundaries and communication

12.1 Between sessions there is no therapeutic support by phone, text, or email.

12.2 Administrative contact only may be used for practical matters such as payment, booking and rescheduling.

12.3 A brief clarification call during the enquiry or pre-booking process does not amount to therapy, assessment, or crisis support.

Confidentiality, notes, and data handling

13.1 The provider keeps brief working notes and administrative records as reasonably required to deliver the service and manage the practice.

13.2 Personal information is handled in line with the Privacy and Cookies Notice available at Privacy and Cookies Notice

13.3 Because the service is delivered online, personal information may be accessed and handled remotely by the provider, including from outside the UK, as explained in the Privacy and Cookies Notice.

13.4 Notes and administrative records containing personal information will be kept only for as long as reasonably necessary to deliver the programme and manage the practice, and will then be securely deleted. Where reasonably necessary, some limited information may be retained for longer for safeguarding, legal, insurance, complaints-handling, fraud-prevention, accounting, or other legitimate administrative purposes.

13.5 Confidentiality applies subject to the usual exceptions, including where disclosure is required by law, required to protect life or prevent serious harm, or necessary to respond to safeguarding or emergency concerns.

13.6 If connection is lost during a session and there is a serious concern about immediate risk, the provider may attempt immediate reconnection and phone contact and may contact emergency services or other appropriate agencies if reasonably necessary to protect life or prevent serious harm.

Professional standards and complaints

14.1 The provider is an Accredited Registrant with the National Counselling and Psychotherapist Society in the UK and works in accordance with its Code of Ethics.

14.2 If clients are dissatisfied with the service, they should first raise the matter directly with the provider. If the matter cannot be resolved, they may consider the relevant professional complaints route.

Changes, governing law, and version

15.1 The version of these Terms and Conditions in force when the programme is booked applies to that booking.

15.2 These Terms and Conditions are governed by the law of England and Wales, and disputes are subject to the courts of England and Wales.

Last updated May, 2026.